What happens if I am not at home at the time of delivery?

If you are not at home when the parcel is delivered - no problem! The delivery service will leave a pick-up card in your letterbox, which you can use to collect your parcel from the relevant pick-up point. 

Important: Only the registered recipient is entitled to pick up the parcel, so be sure to take your ID with you!

If the parcel was dropped off at a neighbour's, you should find an information card in your letterbox with all the information. 
If there is no card there, use the delivery service portal and your consignment number to get more information.

Important!

Parcels will be stored at the pick-up point for 7 working days for collection - so please collect your parcels in good time.
Thank you