I have not received my order at all or not completely. What to do?

Your shipment tracking indicates that you have already received your order? Or you have not received one or more items listed on the delivery note?

Please contact our support team immediately at aloha@surfganic.com or via our contact form. We will get back to you as soon as possible.

Please note that you have to contact us within 2 weeks after delivery according to the shipment tracking. After this time, we are unfortunately unable to obtain any information from the shipping company.

In some cases it is necessary for you to make an affidavit for the loss of the goods, despite the delivery note. This is required by our shipping company and will be forwarded to them. You will receive the form to fill out from us by e-mail. Please complete the form, sign it and return it to us. The respective shipping service provider usually needs 2 - 4 weeks for the check. We will contact you as soon as we have received the information.