My item has already been delivered defective. What now?

Has an item already been delivered to you defective/damaged? We apologise very much for this!

Please contact us immediately via our contact form or by e-mail and send us photos of the defect. We will check and process your request as soon as possible.

In this case we can only check within 7 days after delivery (tracking - delivery date).

If the defect is reported after the 7 days after delivery, we must assume that the item broke during use. In this case, contact our support and our complaint process would come into effect. The claim process takes approximately 5-7 weeks.