I have returned more than is listed in the return confirmation! How do I proceed now?

If you return more than one item, it may happen that the items are processed with a delay. In this case, your refund may be delayed. You will then receive a separate email for each refunded order.

Important: The processing time between the returns to be processed is in most cases no more than 24 hours. If you have not received a confirmation email for the other items from your various orders, please contact us immediately.

In this case, send us a message via our contact form or by e-mail and state exactly which of your returned items has not been accounted for. 

Please note: Complaints about missing items in the return can only be accepted within 7 days of the start of processing.