I have received the wrong article. What happens next?

After our careful processing of the order, it can happen in very rare cases that you receive an incorrect delivery, please send us a message via our contact form as soon as possible. 

Please state which item you ordered and in which version and which item you received instead.

If the item you ordered is still in stock, we will check it so that you can place a new order.

You can always return the incorrectly delivered item to us free of charge using the enclosed return label. If the order value was less than €150, please contact us by e-mail and we will send you a free return label. Please note on the return label that you have received an incorrect item. You will find the return label in the attachment to your shipping confirmation email. 

If you no longer have the e-mail, put a note in the parcel with the information - goods incorrectly delivered.