Shipping - This is how it works

In order to be able to ship goods such as surfboards, we need a telephone number where you can be reached. The shipping company will arrange the delivery (date and time) with you. 

Please check the board for damage upon delivery and accept the item only under reserve, if this is the case.

Upon acceptance and signing with the shipping company, you acknowledge that you have received the board intact. 

If there is any immediate damage, please contact us immediately and send us photos via email to claim the damage.

IMPORTANT!

Please arrange the delivery immediately. We regret that we will have to charge you for storage costs incurred by bulky goods deliveries due to the customer's own fault.

Furthermore, we reserve the right to charge you if you refuse to accept bulky goods (surfboards, SUPs etc.). The costs within Europe amount to 200 - 300 Euro depending on the shipping area. 

So please only order surfboards if you are really sure that you really want this item. Please be aware that shipping and return shipping costs are enormous and we cannot and do not want to bear these costs. 

If you have any problems, not only with the delivery, please contact us via mail or phone - we will be happy to help you,

Tel: +49(0) 1590 / 1712899 or support@surfshop-europe.com

Hakuna Matata Your Team