Return
Your product doesn't fit or you imagined something else underneath and you don't like it? No problem!
You can return the item to us within one month and get a refund.
Generally, we advise customers to choose an insured and traceable shipping option, so that the package can be tracked at any time and is secured by the shipping service provider. As a customer, you must bear the costs for the return. Returns are normally processed within 10 business days from the time the item arrives at our warehouse.
Once the item has been inspected by us, we will initiate a full refund (for the item). This we will confirm by email, The shipping cost paid will not be included.
For this return, the delivery/return note is no longer necessary. We will recognise your order by the return label.
Please note that the item must be returned to us unworn and in the manufacturer's original packaging. Shoes, snowboard goggles, sunglasses and helmets must be returned in the manufacturer's original box, otherwise we cannot accept the return. Further information can be found in our cancellation policy.
The return of gift vouchers is generally not possible.
Important: The processing of returns can take up to two weeks.